Trade Enquires – FAQ

Wholesale pricing is exclusive to re-selling customers. LDS sells to registered organisations with a valid active ABN.

To apply for credit terms, here’s what you need to know:

1. Establishing Credit Terms:
   • New customers must complete a credit application form and submit it to LDS for review.
   • Our trading terms are 30 days from the monthly statement, and a satisfactory buying history is required to establish credit terms.

Apply for Credit Terms Here

2. Why Am I Still on Pro Forma?
   • You will remain on pro forma until your completed credit application form has been reviewed and approved by our team.
3. Inactive or Overdue Accounts:
   • If your business has been inactive for more than 12 months, your account may be closed, requiring a new credit application.
   • Accounts with consistently overdue payments may be suspended, closed, or reverted to pro forma status.

For any questions or assistance with credit terms, feel free to contact our team. We’re here to help!

Order Dispatch and Payment Terms:

• Dispatch Time: Orders are typically dispatched within 24-48 hours after placement. However, during busy periods, such as post-trade fairs, turnaround times may be longer.
• Urgent Orders: For genuinely urgent requests, we’re happy to expedite the process.
• New Customers: If you’re a new customer without an account history, prepayment is required before goods are dispatched.
  • Prepayment via credit card is preferred to avoid delays.
  • If no payment details are provided at the time of order, a Proforma Order Confirmation will be sent, including the freight charge. Once payment is received, goods will be dispatched within 24-48 hours.
• Delivery Time: Freight delivery typically takes 1-3 days, though country areas may require additional time.
• Credit Terms: Customers who wish to apply for credit terms must complete a credit application form.

To request a return for credit, please follow these guidelines:

1. Authorisation Required:
   • All return and credit requests must be authorised by LDS.
   • Notification of the request must be made within 5 days of receiving the goods.
2. Condition of Returned Goods:
3. Approved returns must be in their original packaging and received back in the same condition as when delivered.

If you experience short delivery, missing products, or damaged items, please email us at maryfelix@leodesignstudio.com.au with the following details to help us process your claim promptly:

• Invoice Number
• Item Code(s)
• Quantity Claiming
• Resolution Required (e.g., replacement, credit, etc.)

Once we receive this information, our team will work quickly to resolve the issue. We look forward to assisting you!

Unfortunately, once your order has been received, we are unable to make changes. We ask that you ensure items, quantities and your delivery address is correct at the time of processing. Should you wish to add items we ask that you create a new order. We may be able to combine orders and waive the delivery charges in some instances.

You can cancel your order up to one hour after purchase. Please email maryfelix@leodesignstudio.com.au to send a cancellation request.

For wholesale customers, freight charges are calculated based on Australia Post rates, which vary according to delivery region and postcode.
This applies to both Australian and New Zealand wholesale customers.
All applicable freight charges will be calculated and clearly itemised on the invoice.

Yes, we ship world wide.